Shipping policy

Order Processing

Orders are processed within 3-5 business days before they are handed off to Canada Post for shipment. We ship three days a week — Monday, Wednesday, and Friday — so your order will go out on the next available shipping day after processing is complete.

Please double-check your shipping address at checkout. Cup Easels is not responsible for additional shipping costs incurred due to incorrect or incomplete addresses provided by the customer.

Contact Information Required

A mobile phone number is required at checkout along with your shipping address. This is used by the carrier for tracking and delivery purposes.

Tracking

Tracking availability depends on the shipping option selected at checkout. Our lower-cost shipping options do not include tracking; upgraded shipping options do. Please review your shipping method carefully at checkout if tracking is important to you. If your selected option includes tracking, you will receive a tracking number by email once your order has shipped.

Domestic & North American Shipping (Delays)

Orders to the continental US are typically delivered within 2 weeks or less of the ship date via Canada Post (through USPS). Orders within Canada typically arrive within 1-2 weeks of the ship date.

We do not guarantee package delivery times and cannot offer refunds based on missed delivery expectations. We do not currently offer next-day or expedited domestic service, as delivery cannot be guaranteed given our location and current postal service demands.

International Shipping

We ship to nearly every country worldwide from Canada. Packages are shipped via Canada Post, which hands off to your local postal carrier once the package reaches your country (for example, USPS in the US, Royal Mail in the UK, Australia Post in Australia). Final delivery is completed by your local carrier, so expect delivery notifications and any delivery contact to come from them, not Canada Post directly.

International delivery times generally range from 2-5 weeks, depending on destination and customs processing. Please expect longer shipping times during holiday seasons.

We do not offer express/expedited international shipping due to high cost and inconsistent reliability.

We do not guarantee shipping timeframes for international orders.

Duties, Taxes & Customs

Customers are 100% responsible for any duties, VAT, customs fees, or import taxes charged by their country. These charges are not included in your order total and are collected separately (typically by the carrier or customs agency upon delivery). Please check your country's import policies for expected costs before ordering.

Lost or Stolen Packages

Once a package has been handed off to the carrier, Cup Easels is not responsible for packages that are lost or stolen in transit or after delivery. We encourage you to choose a secure delivery address whenever possible.

If your tracking shows a package as lost or significantly delayed, contact us — while we cannot guarantee a resolution, we're happy to help you file a claim with the carrier where possible. Please note that carrier claims for lost packages generally require tracking information; orders shipped without tracking (lower-cost shipping options) may not be eligible for a claim.

Damaged Items

If your order arrives damaged, please contact us at contact(at)cupeasels.com within 7 days of delivery with photos of the damaged item(s) and packaging. We'll review each case individually to determine the best resolution.