Our Guarantee

Customer satisfaction means everything to us! If you are unhappy with your purchase from www.cupeasels.com, please see the return policy below, which outlines your options depending on your location and the reason for the return.

Please note: we cannot accept items that have been used.

Our Return Policy

Damaged Items or Shipping Errors (All Customers, Including US)

If you receive an item that is damaged or was shipped incorrectly by us, please email us at contact(at)cupeasels.com within 7 days of delivery, including photos of the item and packaging. We will make it right with a replacement, exchange, or refund, this applies to all customers, regardless of location.

Change of Mind / Buyer's Remorse Returns

US Customers (effective October 28, 2025): Due to recent tariffs, we are currently unable to offer returns, exchanges, or refunds for US orders once they've left our shop, except in cases of damaged items or shipping errors on our part (see above). We understand this is disappointing, and we hope this is a temporary measure. We look forward to offering a smoother return experience for US customers again in the future.

All Other Customers: All products have a 21-day return policy from the date of delivery. If you'd like to return, exchange, or replace a non-damaged purchase:

1. Email us first at contact(at)cupeasels.com — returns must be confirmed in advance before shipping anything back.
2. Items must be returned in new, unaltered, and unused condition, showing no signs of use, wear, or damage.
3. Once we receive and inspect the returned item, we'll process your credit, replacement, or exchange.
4. Customers are responsible for return shipping costs when the return is not due to an error on our part.

Questions

If you have any questions about a return, exchange, or a damaged/incorrect order, email us at contact(at)cupeasels.com we're happy to help.