An Update for Our U.S. Customers - Tariffs
To our friends and supporters across the border,
First and foremost, thank you. Over the years, our American customers have been an important part of our small Canadian business’s growth and success. Many of you have shared photos of your beautiful paintings, sent encouraging messages, and helped spread the word about what we make. We’re deeply grateful for that continued support.
Unfortunately, recent changes in trade policies between Canada and the United States have created new challenges for small manufacturers like us. These changes have led to unpredictable tariff/duty fees being applied to U.S. bound shipments.
We can still ship to the U.S! but customers will now be responsible for paying any duties or import fees charged by the courier upon delivery. These fees are determined by U.S. customs and vary depending on the order; they’re entirely outside our control and may change without notice. In some cases exceeding $100USD.
Because of this uncertainty, and the high cost of cross-border shipping, we’ve also had to adjust our return policy for U.S. orders:
All U.S. sales are now final once shipped.
We’re unable to offer returns or refunds after your order leaves our shop.
We understand this may be disappointing, and we truly wish things were simpler. Our hope is that these trade issues are temporary and that we’ll soon be able to offer a smoother, more affordable experience for our U.S. customers again.
Until then, thank you for your understanding, patience, and continued support for what we do. Your support means the world to us and we look forward to the day when sending an easel south of the border is as easy as it used to be.
Thank you