Guarantee + Returns Policy
Customer satisfaction means everything to us! If within the first 30 days, following the date of your purchase from www.cupeasels.com, you are unhappy with your purchase, all you have to do is send us back your purchase. We will credit your account, or provide you with a replacement or an exchange. Be sure to review our return policy below so you know how to return your purchase, as well as our guidelines. Please note, we cannot accept items that have been used.
Our Return PolicyAll products have a 30 day refund policy from the date delivered. If you would like to return, replace or exchange a non-damaged purchase, first, please email us at firstname.lastname@example.org. Returns must be confirmed in advance and accompanied with the original invoice once your return has been approved. We cannot accept a return COD. Items must be returned before we can reimburse your credit card, or provide an exchange. We cannot accept returned items that have been used.
Items must be in “new, unaltered and unused condition” meaning the item/s returned show no signs of use, wear or damage in any way.
If you receive an item that is damaged or is incorrectly shipped by us, please email us immediately at email@example.com.
Customers are responsible for all shipping costs if Cup Easel is not at fault.